Dell Driving Customer Value through Google Plus
The events of the last couple of weeks have made me believe that Social Media can drive Customer Value in a very real way. Long gone are the days of simply providing customer value through phone customer support or through kiosks / retail stores. The days of engaging with the customer, listening to their problems [...]
One down, many more to go…
This past Sunday marked our 1st year anniversary as a married couple. To celebrate we spent the long weekend in Quebec City soaking in the sun and enjoying the sites and culture which the city has to offer. Now that the 1st year has gone, looking forward to many more years of being happily married [...]
BPM & Changing Behaviour
Jason Hanley posted an interesting status on his Google+ this evening and instantly I had to correlate it to the problem I am trying to solve with my BPM project at work.
Find your Motivator
Over the past few months, I have been struggling to get back into a routine of getting into the gym. A year ago, before getting married, I was in the best shape of my existence and I was able to maintain that. Up until the end of December. The holidays came, two weeks out of [...]
